At this point, we are all very familiar with the infamous “black box” that is often associated with helping to understand what happened after a plane crash.  In the aviation world the unit is designed to withstand the elements, fire and extreme conditions encountered in a crash.  What makes the device a crucial piece to […]

In recent months I have taken notice of the increase in value adds and warranties from dealerships and repair chains to attract new customers and retain existing ones.  It is quite clear that the competition for the “oil change” customer is heating up and dealerships and repair chains are focusing in on this customer.