An often overlooked part of the sales process is the payment. Recently, I made a purchase at an office supply store and just before quoting what I owed, the cashier asked if I would like to purchase any stamps. I gave it a quick thought and said yes. Let’s take this back to the […]
An unhappy customer can become a happy one simply by listening and acknowledging what their concern is.
Unhappy Customer Presents an Opportunity for Great Service Read More »
Not enough can be said about making a great first impression. Today, I visited the local mall and decided to buy a pair of shoes from a well known franchise. I entered the store and noted the 2 sales reps were too busy behind the counter to take note of my presence. I browsed the
When printing large documents or multiple colour documents Staples Print & Copy Centre is this writer’s most convenient choice. A few clicks of the mouse and the documents are in cue to print. The neat thing about their service is you receive an email acknowledgement of your order, when it is being printed, when it is
